Dispute Resolution

In the event of a dispute, the consumer may use the European Dispute Settlement Platform or one of the following entities:

CNIACC – National Center for Information and Arbitration of Consumer Conflicts

Address: Rua D. Afonso Henriques, 1, 4700-030 Braga
Telephone: +351 253 619 107
Email: geral@cniacc.pt
Website: https://www.cniacc.pt

CIMAAL – Center of Information, Mediation and Arbitration of Consumer Conflicts of Algarve
Address: Ninho de Empresas, Edifício ANJE, Estrada da Penha, 3º Andar, Sala 26, 8005-131 Faro
Telephone: +351 289 823 135
Email: info@consumoalgarve.pt
Website: www.consumidoronline.pt/en/

CACCDC – Center of Arbitration of Consumer Conflicts of the District of Coimbra
Address: Av. Fernão Magalhães, n.º 240, 1º – 3000-172 Coimbra
Telephone: +351 239 821 690
Email: geral@centrodearbitragemdecoimbra.com
Website: www.centrodearbitragemdecoimbra.com

CACCL – Center of Arbitration of Consumer Conflicts of Lisbon
Address: Rua dos Douradores, 116, 2º – 1100-207 Lisboa
Telephone: +351 218 807 030
Email: juridico@centroarbitragemlisboa.pt
Website: www.centroarbitragemlisboa.pt

CICAP – Center of Information of Consumption and Arbitration of Porto
Address: Rua Damião de Góis, 31, Loja 6, 4050-225 Porto
Telephone: +351 225 508 349 / +351 225 029 791
Email: cicap@cicap.pt
website: www.cicap.pt

CACCVA – Center of Arbitration of Consumer Conflicts of Vale do Ave/Arbitration Court
Address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães
Telephone: +351 253 422 410
Email: triave@gmail.com
Website: www.triave.pt

CIAB – Center of Information, Mediation and Arbitration of Consumption of Braga (Arbitration Court of Consumption)
Address: Rua D. Afonso Henriques, n.º 1, 4700-030, Braga
Telephone: +351 253 617 604
Email: geral@ciab.pt
Website: www.ciab.pt

CIAB – Center of Information, Mediation and Arbitration of Consumption of Viana do Castelo (Arbitration Court of Consumption)
Address: Av. Rocha Paris, n.º 103, 4900-394, Viana do Castelo
Telephone: +351 258 809 335
Email: ciab.viana@cm-viana-castelo.pt
Website: www.ciab.pt

CACC-RAM – Center of Arbitration of Consumer Conflicts of the Autonomous Region of Madeira
Address: Rua Direita, nº 27, 1º Andar Esquerdo, 9050-450 Funchal
Telephone: +351 291 750 330
Email: centroarbitragem.sre@madeira.gov.pt
Website: https://www.madeira.gov.pt/cacc

More information on the Consumer Portal: www.consumidor.pt .